Name: Watertown Garage Doors
Address: 2 Orchard St, Watertown, MA, 02472, US
Telephone: (617) 958-2566
Price range: $$
Rating: 4.9

Question 1

How quickly can you fix my track misalignment?

Accepted Answer

Track misalignment is one of the most common garage door issues we encounter, and our experienced technicians can typically resolve it within 1-2 hours. The timeline depends on the severity of the misalignment and whether any components need replacement. For minor adjustments, we can often complete the repair on the spot during our initial visit. For more severe cases involving bent tracks or damaged brackets, we may need to order specific parts, but we always carry common replacement components in our service vehicles. Emergency track alignment services are available 24/7, and we prioritize calls where the door is stuck in an open position for security reasons. Contact us at (617) 958-2566 for immediate assistance.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can result from several factors. The most common cause is impact damage — hitting the tracks with a vehicle or large object. Over time, the constant stress of daily operation can cause mounting brackets to loosen, allowing tracks to shift out of position. Temperature fluctuations in New England cause metal components to expand and contract, which can gradually affect alignment. Improper installation, using incorrect hardware, or DIY repairs that weren't properly executed also contribute to alignment issues. Additionally, worn or damaged rollers can cause the door to travel unevenly, putting stress on the tracks. Regular professional maintenance can identify these issues before they cause significant misalignment.

Question 3

Do you offer financing for new commercial door installations?

Accepted Answer

Yes, we offer flexible financing options for commercial garage door installations to help businesses manage their investment effectively. We partner with several reputable financing companies to provide options including 0% interest promotional periods, extended payment terms up to 60 months, and lease-to-own programs. Financing decisions are typically made within 24 hours, allowing your project to proceed without delays. For larger commercial projects, we also work with equipment financing specialists who understand commercial property requirements. Our team at Watertown Garage Doors will help you explore all available options during your free consultation. Contact us at (617) 958-2566 to discuss financing for your commercial project.

Question 4

What is the typical lifespan of a garage door?

Accepted Answer

A well-maintained garage door can last 15-30 years, depending on the material, quality, and environmental conditions. Steel doors typically last 20-30 years with minimal maintenance. Wood doors may require more care but can last just as long with proper sealing and protection from moisture. The garage door opener usually needs replacement every 10-15 years. Springs are rated for a specific number of cycles (typically 10,000-20,000), which translates to roughly 7-14 years for an average household. Regular professional maintenance significantly extends the lifespan of all components.

Question 5

How often should I schedule maintenance for my garage door?

Accepted Answer

We recommend professional garage door maintenance at least once per year, ideally before winter when the door will face its toughest operating conditions. During a maintenance visit, our technicians inspect all components, lubricate moving parts, adjust spring tension, tighten hardware, test safety features, and identify potential issues before they become expensive repairs. Homes with heavy garage door usage (more than 4 cycles per day) may benefit from twice-yearly maintenance. Between professional visits, homeowners should perform visual inspections monthly and lubricate moving parts every 3-4 months.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Yes, Watertown Garage Doors is fully licensed, bonded, and insured to operate in Massachusetts. All our technicians are factory-trained and IDA certified, ensuring they meet the highest industry standards for knowledge and safety. We carry comprehensive general liability insurance and workers' compensation coverage, protecting both our customers and our team. Our certifications and insurance documentation are available upon request. We believe in complete transparency and are happy to provide proof of coverage before any work begins.

Question 7

Do you provide warranties on your work?

Accepted Answer

Absolutely. Watertown Garage Doors stands behind all our work with a comprehensive warranty program. We provide a 1-Year Warranty on All Work covering both parts and labor for all repair services. New garage door installations include manufacturer warranties (typically 1-10 years depending on the product) plus our own installation warranty. Our opener installations include lifetime motor warranties from major manufacturers plus our installation guarantee. If any issue arises within the warranty period, we'll return to address it at no additional cost.

Question 8

What brands of garage doors do you install?

Accepted Answer

We install garage doors from all major manufacturers, including Clopay, Amarr, Wayne Dalton, CHI, Raynor, and Martin Door. As an independent dealer, we're not limited to a single brand, allowing us to recommend the best door for your specific needs, preferences, and budget. We also install premium custom doors from specialty manufacturers for unique architectural applications. For openers, we work with LiftMaster, Chamberlain, Genie, and other leading brands. Our showroom features samples from various manufacturers, or we can bring samples to your home during a free consultation.

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